Privacy Policy

Introduction

bc44 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every player, visitor, and user who accesses bc44.io. This Privacy Policy explains how bc44 collects, processes, stores, shares, and protects your personal information when you use our online casino and sports betting platform.

This policy applies to all users of bc44.io, including registered players and unregistered visitors browsing the platform. By accessing bc44.io or creating an account, you confirm that you have read and understood this Privacy Policy and consent to the practices described herein.

bc44 operates its platform primarily to serve players across Bangladesh. All personal data collected through bc44.io is handled with the highest standards of security and in accordance with internationally recognised data protection principles. If you have any questions about this policy, contact our support team at [email protected].

Data We Collect

bc44 collects the following categories of personal data from users of the platform:

bc44 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to a responsible gaming assessment conducted at a player's own request.

How We Collect Your Data

bc44 collects personal data through the following means:

• Direct submission: When you register an account, complete your profile, make a deposit or withdrawal, participate in a promotion, or contact our support team, you provide data directly to bc44.
• Automated collection: bc44 automatically collects technical and usage data when you visit bc44.io, via cookies, web beacons, and server-side logging. This includes your IP address, device identifiers, and browsing behaviour on the platform.
• Third-party sources: bc44 may receive data about you from identity verification providers, payment processors (such as bKash, Nagad, and Rocket), fraud detection services, and publicly available sources where necessary to verify your identity or comply with anti-money laundering requirements.
• Game engine data: Gaming activity data — including bets placed, games played, outcomes, and session lengths — is automatically recorded by the game engines operated by bc44 and its third-party game providers.

How We Use Your Data

bc44 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your bc44 player account, including login authentication and account security.
• Payment processing: To process deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and card payment methods. Financial data is passed to payment processors solely to complete transactions.
• Identity and age verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in accordance with our Know Your Customer (KYC) obligations.
• Anti-money laundering (AML) compliance: To monitor transactions and account activity for signs of money laundering, fraud, or other financial crime, and to report suspicious activity to relevant authorities as required by law.
• Providing gaming services: To deliver casino games, live dealer tables, sports betting markets, and all other features available on bc44.io.
• Customer support: To respond to your enquiries, resolve disputes, and manage complaints submitted to our support team.
• Responsible gaming: To monitor gaming behaviour and proactively identify players who may be exhibiting signs of problem gambling, and to facilitate the use of responsible gaming tools including deposit limits and self-exclusion.
• Promotions and marketing: To send you information about bc44 promotions, bonuses, and seasonal offers relevant to the Bangladesh market — such as Eid, Pohela Boishakh, or BPL season promotions — where you have consented to receive such communications.
• Platform improvement: To analyse usage patterns and technical data in order to improve the performance, security, and user experience of bc44.io.
• Legal compliance: To comply with applicable laws, regulations, and lawful requests from regulatory or law enforcement authorities.

Legal Basis for Processing

bc44 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is required to perform our contractual obligations to you as a registered player — including account operation, payment processing, and delivery of gaming services.
• Legal obligation: Processing is necessary for bc44 to comply with applicable legal obligations, including KYC identity verification, AML transaction monitoring, and regulatory reporting.
• Legitimate interests: Processing is in bc44's legitimate interests to operate a secure, fair, and commercially viable platform — for example, fraud detection, platform security, and analytical improvement of our services — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where bc44 relies on your consent as the legal basis for processing — for example, sending promotional emails or SMS messages — you may withdraw that consent at any time by contacting [email protected] or by unsubscribing via the link in any marketing communication.

Sharing Your Data

bc44 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Personal data is shared only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card payment processors receive only the financial data required to complete deposit and withdrawal transactions.
• Identity verification providers: bc44 uses third-party KYC and AML service providers to verify identity documents and screen against sanctions lists. These providers receive only the data necessary to perform verification.
• Game technology providers: Third-party game studios and platforms — including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe — may process your gaming session data within their game engines as part of delivering their games on bc44.
• Legal and regulatory authorities: bc44 may disclose personal data to law enforcement agencies, regulators, or courts where required by applicable law, a valid legal process, or to protect the rights, property, or safety of bc44, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified in advance of any such transfer.
• Fraud prevention services: bc44 may share data with recognised fraud prevention and credit risk agencies to protect against fraud and to verify the legitimacy of financial transactions.

All third parties with whom bc44 shares personal data are required to handle that data in accordance with strict confidentiality obligations and to implement appropriate technical and organisational security measures.

Cookies & Tracking Technologies

bc44 uses cookies and similar tracking technologies to enhance your experience on bc44.io, to maintain your session, and to gather analytical data about how the platform is used. The following types of cookies are used:

• Strictly necessary cookies: These cookies are essential for bc44.io to function. They enable core features such as session authentication, account login state, and security controls. These cookies cannot be disabled without disrupting the functionality of the platform.
• Analytical and performance cookies: bc44 uses analytics tools to measure traffic patterns, page load performance, and user navigation flows across bc44.io. This data is used in aggregate form to improve the platform's performance and usability.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and recently played games — to provide a more personalised experience on return visits.
• Marketing and attribution cookies: Where you have consented, bc44 may use cookies to understand how you arrived at bc44.io and to measure the effectiveness of our promotional campaigns. No third-party advertising networks are permitted to place tracking cookies on bc44.io.

Data Security

bc44 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption: All data in transit between your browser and bc44.io is encrypted using industry-standard TLS 1.2 or higher protocols. Look for the padlock icon in your browser address bar when visiting bc44.io.
• AES-256 data encryption: Sensitive personal and financial data stored on bc44 systems is encrypted at rest using AES-256 symmetric encryption.
• Access controls: Access to systems containing personal data is restricted to authorised bc44 personnel on a need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Intrusion detection: bc44 employs continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.
• Penetration testing: bc44's systems undergo regular independent security assessments including penetration testing and vulnerability scanning to identify and address potential weaknesses.
• Incident response: bc44 maintains a data breach response plan. In the unlikely event of a data breach that affects your personal data, bc44 will notify affected players without undue delay and take immediate steps to mitigate the impact.

While bc44 takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your bc44 login credentials and for ensuring that your device and internet connection are adequately secured.

Data Retention

bc44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a period of five (5) years following account closure, to comply with AML record-keeping obligations and to handle any post-closure disputes or regulatory enquiries.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with financial crime prevention regulations.
• Identity verification documents: Retained for a minimum of five (5) years following the completion of the KYC verification process or account closure, whichever is later.
• Gaming history: Retained for a period of three (3) years following the last recorded gaming activity on the account.
• Support communications: Retained for a period of two (2) years following the resolution of the relevant support case.
• Technical and usage logs: Retained for a maximum of thirteen (13) months for analytical and security purposes, after which they are anonymised or deleted.
• Marketing consent records: Retained for as long as you remain subscribed to bc44 marketing communications, plus two (2) years following unsubscription.

When retention periods expire, bc44 securely and permanently deletes or anonymises the relevant personal data. Anonymised data — which can no longer be linked to an identifiable individual — may be retained indefinitely for statistical and analytical purposes.

Your Rights

As a user of bc44, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your full name, registered email address, and a clear description of your request:

• Right of access: You have the right to request a copy of the personal data bc44 holds about you, along with information about how it is being processed. bc44 will provide this information within 30 days of receiving a valid request.
• Right to rectification: If any personal data bc44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure ("right to be forgotten"): You may request that bc44 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where it has been unlawfully processed. This right is subject to bc44's legal obligation to retain certain data for regulatory compliance purposes.
• Right to restriction of processing: You may request that bc44 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to data portability: You have the right to receive a copy of personal data you have provided to bc44 in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where bc44 is relying on legitimate interests as the legal basis for processing. You may also object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where bc44 processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Children & Minors

bc44 is an adult gaming platform intended strictly for players aged 21 years and above. bc44 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register on bc44 or use any of our services.

If bc44 becomes aware that it has inadvertently collected personal data from a player who is under 21 years of age, we will immediately close that account, delete all associated personal data, and — where appropriate — report the incident in accordance with our child protection obligations.

International Data Transfers

bc44 is an internationally operated platform and certain personal data may be transferred to, stored on, or processed by servers and systems located outside Bangladesh. When such transfers occur, bc44 ensures that adequate protections are in place to safeguard your personal data, including:

• Transfers to countries or organisations that have been assessed to provide an adequate level of data protection
• Use of standard contractual clauses or equivalent data transfer mechanisms with all recipient organisations
• Encryption of all data in transit to ensure security regardless of geographic routing

bc44's core platform infrastructure is hosted on servers equipped with enterprise-grade physical and digital security controls. All third-party data processors operating on bc44's behalf are contractually required to maintain equivalent security standards regardless of the jurisdiction in which they operate.

Third-Party Links

bc44.io may contain references to third-party services — such as game providers, payment partners, and sports data sources — in the context of delivering our platform features. bc44 does not control the privacy practices of these third parties and is not responsible for their data collection or processing activities.

bc44 recommends that you review the privacy policies of any third-party service you interact with directly. The fact that a third-party service is referenced on bc44.io does not constitute an endorsement of that service's privacy or security practices.

Policy Updates

bc44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When material changes are made, bc44 will:

• Update the "Last Updated" date and version number at the top of this page
• Notify registered players via email at the address on file, where the changes materially affect how we process your personal data
• Display a prominent notice on bc44.io for a reasonable period following the update

Your continued use of bc44.io following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you must cease using bc44 and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bc44 handles your personal data, please contact our dedicated privacy support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy requests: "PRIVACY REQUEST — [Your Full Name]"
• Response time: bc44 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 calendar days
• Support hours: 24 hours a day, 7 days a week
• Language: Support is provided in English